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Support Policy

We are committed to providing fast and reliable support to all our customers.

Support Hours

🕒 10:00 AM – 10:00 PM (GMT+6)

📅 Saturday–Thursday

Friday: Limited support (Emergency issues only)

Support Channels

 Email: support@nafcart.com

 Phone: 01782886682

 www.facebook.com/nafscart

Response Time

 Email: 2–12 hours

 Chat & Social Media: 1–3 hours

 Technical Issues: 12–24 hours

What We Support

 Order & delivery questions

 Account issues

 Payment problems

 Product issues

 Returns & exchanges

What Is Not Covered

 Issues caused by misuse

 Third-party service problems

 Requests outside our policy

Customer Responsibility

Please share your order ID, phone number, and clear issue details for faster service.
 

Escalation

Unresolved issues are forwarded to a senior support agent or support manager.